Short answers to what we get asked most. If yours isn't here, email info@jonblanco.com and we'll get back to you.

Bundles and pricing

How does the bundle discount work?

Add hats from the Stock Up collection and the discount applies on its own at checkout. There's no code to enter.

• 2 hats: 10% off
• 3 hats: 15% off
• 4 or more: 20% off

Can I mix designs?

Yes. Any combination of eligible hats counts toward the bundle.

Sizing and materials

What size are your hats?

One size fits most. Adjustable, with a range of roughly 6⅞ to 7¾.

What are they made of?

Organic cotton twill and recycled fabric, made in small batches. Some styles are USA made and marked that way on the product page.

How do I wash my hat?

We wrote a whole post on it: How should I wash my hat?

Shipping

How much is shipping?

• Standard, orders under $100: $5
• Standard, orders $100 or more: free
• Expedited: $10
• International: $25
• St. Louis local delivery or pop-up pickup: free

When will my order ship?

Orders are processed within 1 to 3 business days. Standard shipping then runs 3 to 5 business days, expedited 2 to 3. You'll get a tracking number by email once it's on the way. Give it about 48 hours before the tracking starts updating.

I'm in St. Louis. Can I skip shipping?

Yes, and it's free either way. Local delivery and pickup usually take 1 to 3 business days. Deliveries run 8AM to 7PM and we'll text the number you gave at checkout on the day we're coming. If you pick pickup, we email you the instructions.

Do you ship internationally?

Yes, at a $25 flat rate. Delivery times vary by destination.

My order hasn't shown up.

If it's been more than 7 business days since your shipping confirmation, email info@jonblanco.com with your name and order number and we'll track it down.

Returns and exchanges

What's your return policy?

You have 30 days from the ship date, or from the date of purchase if you bought from us in person. The hat needs to be unused and in the condition you received it. Closeout sale items are final and can't be returned.

How do I start a return?

Log in at account.jonblanco.com, find the order, and request a return. Once we've received and inspected it, we'll email you and refund your original payment method.

I need a different size.

Email info@jonblanco.com and we'll sort it out. Mail exchanges go to JON BLANCO, 5748 Winona Ave, Saint Louis MO 63109. If you're local, bring it to any pop-up and swap it there.

My hat arrived damaged.

Email info@jonblanco.com with a photo and the details and we'll make it right.

Finding us

Where can I see the hats in person?

We're at markets and pop-ups around St. Louis most weekends. The current schedule lives on Where to find us next. Our hats are also stocked year-round at the Missouri History Museum gift shop, Garden District STL, and Craft Alliance.

Do you sell wholesale?

We do, mostly through Faire. See wholesale, or email info@jonblanco.com with a bit about your shop.

Everything else

What does my order support?

Every order funds kelp forest restoration in British Columbia and ocean-bound plastic recovery in the Philippines and Indonesia. The numbers are tracked publicly on Our Impact.

How do I reach you?

Email info@jonblanco.com or call (314) 502-8337.